Freshworks Revenue and Growth Statistics (2024)

Find interesting data about Freshworks as a company and as a service. The most up-to-date statistic information is on this page.

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Ch Daniel

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Freshworks Revenue and Growth Statistics (2024)

Last updated on:

December 29, 2023

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Interesting facts about Freshworks (Top picks)

Since 2021, Freshworks went IPO at the end of 2021 market cap. was $3.43 billion.
Freshworks reached a new milestone of $4.35 billion as of Nov. 2022.
Freshworks has raised $484million in funding over 9 rounds
Freshworks has acquired 13 organizations. Their most recent acquisition was Flint on Jul 9, 2020.
On September 22, 2021, Freshworks made a debut on Nasdaq at a valuation of $13 billion, at the close of its first trading day.
In 2021, Girish Mathrubootham, Freshworks founder was worth an estimated $700 million.
In 2022, Freshworks has more than 58,100 customers.
Freshworks is available in more than 120 countries.

Source: Macro Trends

Freshworks Overview (About Freshworks)

Key Stats	Key Info
Rebranded Name (New Name)	Freshworks
Former Name (Old Name)	Freshdesk
Launch Date	October 2010
Headquarters	San Mateo, California, U.S.A.
Business Type	Private
Industry	• Technology • Information technology • Software development • Cloud computing
Products	• Freshdesk • FreshSales • FreshMarketer • FreshChat • FreshService • FreshTeam
Services	• Customer relationship management (CRM) • IT service management tools (ITSM) • Online office suite • Online business management tools
Country Available	Worldwide
Founders	• Girish Mathrubootham (CEO) • Shihab Muahmmed
Key People	• Girish Mathrubootham (CEO) • Shan krishnasamy - CTO • Tyler Sloat - CFO
Market Cap	$4.35 billion
Enterprise Value	$2.96 billion
Number of Employees	4,600 (2022)
Number of Customers	58,100
Exchange	Nasdaq
Stock Symbol	FRSH
Website	www.freshworks.com

Source: Stock Analysis

Freshworks Market Capitalization

In 2021, Freshworks went IPO. By the end of 2021 Freshworks’ market cap. was $3.43 billion. In 2022, Freshworks reached a new milestone of $4.35 billion Market Cap.

Year	Market Cap.
2022	$4.35 billion (as of Nov. 2022)
2021	$3.43 billion

Source: Macro Trends

Freshworks Valuation

Year	Valuation
2021	$10.1 billion
2020	$3.5 billion
2019	$3.5 billion
2018	$1.5 billion

Source: Inc42, Freshworks, Techcrunch, Investors

Freshworks Revenue

Freshworks’ annual revenues continue to improve as of 2021 their revenue was $371 million, a 67% increase from the $250 million revenue in 2020.

Year	Revenue
2021	$371 million
2020	$250 million
2019	$172 million

Source: Macro Trends.

Freshworks Profit

Year	Gross Profit
2021	$293 million
2020	$197 million
2019	$136 million

Source: Macro Trends

Freshworks Fundings

Freshworks has raised $484M in funding over 9 rounds. Their latest funding was raised on Jan 1, 2020, from a Secondary Market round.

Announced Date	Transaction Name	Number of Investors	Money Raised	Lead Investors
Jan 1, 2020	Secondary Market - Freshworks	1	$85M	Steadview Capital
Nov 4, 2019	Series H - Freshworks	3	$150M	Accel, CapitalG, Sequoia Capital
Jul 31, 2018	Series G - Freshworks	3	$100M	Accel, Sequoia Capital India
Nov 1, 2016	Series F - Freshworks	3	$55M	Sequoia Capital India
Apr 20, 2015	Series E - Freshworks	3	$50M	Tiger Global Management
Jun 12, 2014	Series D - Freshworks	3	$31M	Tiger Global Management
Nov 21, 2013	Series C - Freshworks	2	$7M	Accel
Apr 26, 2012	Series B - Freshworks	2	$5M	Tiger Global Management
Dec 2, 2011	Series A - Freshworks	2	$1M	Accel

Source: Crunchbase

Freshworks Investors

Freshworks is funded by 6 investors. Steadview Capital and Accel are the most recent investors.

Investor Name	Lead Investor	Funding Round	Partners
Accel	Yes	Series H - Freshworks	Shekhar Kirani
CapitalG	Yes	Series H - Freshworks	—
Sequoia Capital	Yes	Series H - Freshworks	—
Sequoia Capital India	Yes	Series G - Freshworks	—
Accel	Yes	Series G - Freshworks	Shekhar Kirani
CapitalG	No	Series G - Freshworks	—
Accel	No	Series F - Freshworks	Shekhar Kirani
Tiger Global Management	—	Series F - Freshworks	Lee Fixel
Sequoia Capital India	Yes	Series F - Freshworks	—

Source: Crunchbase

Freshworks Investments

Freshworks has made 5 investments. Their most recent investment was on Sep 19, 2022, when Presear Softwares PVT LTD raised $1.3K.

Announced Date	Organization Name	Lead Investor	Funding Round	Money Raised
Sep 19, 2022	Presear Softwares PVT LTD	Yes	Non Equity Assistance - Presear Softwares PVT LTD	$1.3K
Sep 24, 2021	WorqHat	Yes	Non Equity Assistance - WorqHat	$20K
Oct 3, 2019	Fyle	—	Series A - Fyle	$4.5M
May 24, 2019	Fyle	—	Series A - Fyle	₹10.4M ($127,172)
Apr 20, 2018	Fyle	—	Seed Round - Fyle	$1.1M

Source: Crunchbase

Freshworks Acquisitions

Freshworks has acquired 13 organizations. Their most recent acquisition was Flint on Jul 9, 2020.

Acquiree Name	Announced Date	Transaction Name
Flint	Jul 9, 2020	Flint acquired by Freshworks
AnswerIQ	Feb 26, 2020	AnswerIQ acquired by Freshworks
CanvasFlip	Sep 17, 2019	CanvasFlip acquired by Freshworks
Natero	May 21, 2019	Natero acquired by Freshworks
Zarget	Aug 29, 2017	Zarget acquired by Freshworks
JoeHukum	Jul 20, 2017	JoeHukum acquired by Freshworks
Pipemonk (Formerly ZapStitch)	Jan 4, 2017	Pipemonk (Formerly ZapStitch) acquired by Freshworks
Chatimity	Oct 18, 2016	Chatimity acquired by Freshworks
Airwoot	Apr 13, 2016	Airwoot acquired by Freshworks
Framebench	Feb 22, 2016	Framebench acquired by Freshworks

Source: Crunchbase

Freshworks IPO History

On September 22, 2021, Freshworks made a debut on Nasdaq at a valuation of $13 billion, at the close of its first trading day. The company raised $1.03 billion, selling 28.5 million shares at $36 per share. The shares started trading at a 21% premium to the IPO price and closed the day 32% higher at $47.55.

Source: Golden

How many people work at Freshworks?

More than 4,500 people work at Freshworks offices around the world.

Year	Number of Employees
2022	4,600+ employees
2021	4,600 employees
2020	4,300 employees
2019	4,000 employees

Source: Freshworks, Golden, Macro Trends

Who founded Freshworks?

Girish Mathrubootham is the CEO and Founder of Freshworks. Girish Mathrubootham attended the University of Madras and founded Freshworks, formerly Freshdesk in 2010.

What is Girish Mathrubootham Net Worth?

In 2021, Mathrubootham, 46, was worth an estimated $700 million.

Source: Forbes

How many office locations does Freshworks have?

Freshworks has 15 offices worldwide, including a headquarters in San Mateo, California, U.S.A.

Country	City	Address
United States	San Mateo	2950 S Delaware St Suite 201 HQ
United States	Denver	1401 Lawrence St #1200
United States	Lewes	16192 Coastal Hwy
United States	San Bruno	1250 Bayhill Drive, Suite 315
Australia	Melbourne	Level 22/120 Spencer St
Australia	Sydney	Level 28/161 Castlereagh St
France	Paris	92 Av. des Champs-Élysées
Germany	Berlin	Neue Grünstraße 17
India	Bengaluru	560, Old Madras Rd, Indira Nagar II Stage, Kadiranapalya, Indiranagar
India	Chennai	Global Infocity, Block B, 40 MGR Road

Source: Craft

How many customers does Freshworks have?

In 2022, Freshworks has more than 58,100 customers.

Graph about Freshworks number of customers

Year	Number of Users
2022	58,100 customers
2021	52,000 customers
2020	50,000 customers

Source: Emergent, Freshworks, Diginomica

Countries where Freshworks products are used most

Country	Percentage of Users
United States	25.05%
India	13.89%
United Kingdom	6.31%
Brazil	2.82%
Canada	2.63%
Others	49.29%

Source: Similar Web

How many customers are using Use Freshworks CRM?

There are more than 56,000 customers using Freshworks CRM and other products.

Who are the top companies using Freshworks?

Top companies using Freshworks include:

Bridgestone
Chargebee
DeliveryHero
ITV
Klarna
Multichoice
OfficeMax
TaylorMade
Vice Media.

Source: Freshworks

Who are Freshworks users? (users’ demography)

Freshworks users by gender

freshworks.com's users are 64.29% male and 35.71% female.

Gender	Percentage
Female	35.71%
Male	64.29%

Source: Similar Web

Freshworks users by age

The largest age group of visitors are 25 - 34-year-olds

Age	Percentage
18 - 24	20.71%
25 - 34	35.82%
35 - 44	21.55%
45 - 54	11.71%
55 - 64	6.57%
65+	3.64%

Source: Similar Web

Where is Freshworks available?

Freshworks is available in more than 120 countries around the world. Freshworks Products and Services are available anywhere in the world where the internet is accessible.

Infographic about Freshworks availability around the world

Source: Freshworks

How does Freshworks make money?

Freshworks makes the majority of its money through the sales of its software-as-a-service on the cloud.

Source: City Index

What is Freshworks’ product pricing? (Subscriptions)

Subscription categories per Product	Freshdesk	Freshchat	Freshsales	Freshservice	Freshmarketer	Freshteam
Starter	-	-	-	$19	-	-
Growth	$15	$15	$15	$49	$19	$1
Pro	$49	$39	$39	$89	$149	$2
Enterprise	$79	$69	$69	$109	$299	$4

Source: Freshworks

What are the most popular Freshworks products?

Product	Category	Market
FreshDesk Customer Support	Customer Support	CRM
Freshdesk Messaging (Formerly Freshchat)	Chatbots and Conversational AI	Artificial Intelligence
Freshsales (formerly Freshworks CRM)	CRM, Sales Engagement	CRM
Freshservice	IT Service Management	IT-SM
Freshworks Freshmarketer	Marketing Automation	CRM
Freshworks Freshteam	Recruiting, Onboarding	HCM
Freshworks Freshteam Interview Scheduling	Interview Scheduling	HCM
Freshworks Zarget	Marketing Analytics	CRM

Source: Apps Run The World

How many app downloads did Freshworks get in 2022?

Freshworks got more than 10,000+ android app downloads

Source: Play Google

What is the average time spent by users on the Freshworks app?

The average time spent by Freshworks app users is 10 minutes and 41 seconds.

Infographic about Freshworks user average time spet

Source: Semrush

Freshworks website traffic and engagement analysis

Freshworks top marketing channels

The top traffic source to freshworks.com is referrals traffic, driving 35.45% of desktop visits, and search is the 2nd with 31.79% of traffic.

Marketing Channels	Share of Traffic
Direct	29.20%
Referrals	35.45%
Search	31.79%
Social	1.48%
Mail	1.64%
Display	0.44%

Source: Similar Web

Social media traffic to Freshworks

Social Media	Share of Traffic
Telegram Webapp	29.21%
YouTube	27.79%
LinkedIn	14.35%
Facebook	13.22%
Whatsapp Webapp	4.70%
Others	10.73%

Source: Similar Web

What device do most countries use to access Freshworks?

Graph about Freshworks device used per country

Country	Desktop	Mobile
United States	27.32%	72.68%
India	75.03%	24.97%
Georgia	100.00%	0%
United Kingdom	84.75%	15.25%
Germany	95.96%	4.04%

Source: Semrush

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About the author

Ch Daniel is the co-founder of SignHouse and chairman of the CH Group. Daniel is leading the development of SignHouse's product, as well as strategising how else the company can reach its main mission: empowering 100M+ to use the world's most efficient document organisational tools.