Interesting facts about Freshworks (Top picks) Since 2021, Freshworks went IPO at the end of 2021 market cap. was $3.43 billion. Freshworks reached a new milestone of $4.35 billion as of Nov. 2022. Freshworks has raised $484million in funding over 9 rounds Freshworks has acquired 13 organizations. Their most recent acquisition was Flint on Jul 9, 2020. On September 22, 2021, Freshworks made a debut on Nasdaq at a valuation of $13 billion, at the close of its first trading day. In 2021, Girish Mathrubootham, Freshworks founder was worth an estimated $700 million. In 2022, Freshworks has more than 58,100 customers. Freshworks is available in more than 120 countries. Source: Macro Trends
Freshworks Overview (About Freshworks)
Key Stats Key Info
Rebranded Name (New Name) Freshworks
Former Name (Old Name) Freshdesk
Launch Date October 2010
Headquarters San Mateo, California, U.S.A.
Business Type Private
Industry • Technology • Information technology • Software development • Cloud computing
Products • Freshdesk • FreshSales • FreshMarketer • FreshChat • FreshService • FreshTeam
Services • Customer relationship management (CRM) • IT service management tools (ITSM) • Online office suite • Online business management tools
Country Available Worldwide
Founders • Girish Mathrubootham (CEO) • Shihab Muahmmed
Key People • Girish Mathrubootham (CEO) • Shan krishnasamy - CTO • Tyler Sloat - CFO
Market Cap $4.35 billion
Enterprise Value $2.96 billion
Number of Employees 4,600 (2022)
Number of Customers 58,100
Exchange Nasdaq
Stock Symbol FRSH
Website www.freshworks.com
Source: Stock Analysis
Freshworks Market Capitalization In 2021, Freshworks went IPO. By the end of 2021 Freshworks’ market cap. was $3.43 billion. In 2022, Freshworks reached a new milestone of $4.35 billion Market Cap.
Year Market Cap.
2022 $4.35 billion (as of Nov. 2022)
2021 $3.43 billion
Source: Macro Trends
Freshworks Valuation
Year Valuation
2021 $10.1 billion
2020 $3.5 billion
2019 $3.5 billion
2018 $1.5 billion
Source: Inc42 , Freshworks , Techcrunch , Investors
Freshworks Revenue Freshworks’ annual revenues continue to improve as of 2021 their revenue was $371 million, a 67% increase from the $250 million revenue in 2020.
Year Revenue
2021 $371 million
2020 $250 million
2019 $172 million
Source: Macro Trends.
Freshworks Profit
Year Gross Profit
2021 $293 million
2020 $197 million
2019 $136 million
Source: Macro Trends
Freshworks Fundings Freshworks has raised $484M in funding over 9 rounds. Their latest funding was raised on Jan 1, 2020, from a Secondary Market round.
Announced Date Transaction Name Number of Investors Money Raised Lead Investors
Jan 1, 2020 Secondary Market - Freshworks 1 $85M Steadview Capital
Nov 4, 2019 Series H - Freshworks 3 $150M Accel, CapitalG, Sequoia Capital
Jul 31, 2018 Series G - Freshworks 3 $100M Accel, Sequoia Capital India
Nov 1, 2016 Series F - Freshworks 3 $55M Sequoia Capital India
Apr 20, 2015 Series E - Freshworks 3 $50M Tiger Global Management
Jun 12, 2014 Series D - Freshworks 3 $31M Tiger Global Management
Nov 21, 2013 Series C - Freshworks 2 $7M Accel
Apr 26, 2012 Series B - Freshworks 2 $5M Tiger Global Management
Dec 2, 2011 Series A - Freshworks 2 $1M Accel
Source: Crunchbase
Freshworks Investors Freshworks is funded by 6 investors. Steadview Capital and Accel are the most recent investors.
Investor Name Lead Investor Funding Round Partners
Accel Yes Series H - Freshworks Shekhar Kirani
CapitalG Yes Series H - Freshworks —
Sequoia Capital Yes Series H - Freshworks —
Sequoia Capital India Yes Series G - Freshworks —
Accel Yes Series G - Freshworks Shekhar Kirani
CapitalG No Series G - Freshworks —
Accel No Series F - Freshworks Shekhar Kirani
Tiger Global Management — Series F - Freshworks Lee Fixel
Sequoia Capital India Yes Series F - Freshworks —
Source: Crunchbase
Freshworks Investments Freshworks has made 5 investments. Their most recent investment was on Sep 19, 2022, when Presear Softwares PVT LTD raised $1.3K.
Announced Date Organization Name Lead Investor Funding Round Money Raised
Sep 19, 2022 Presear Softwares PVT LTD Yes Non Equity Assistance - Presear Softwares PVT LTD $1.3K
Sep 24, 2021 WorqHat Yes Non Equity Assistance - WorqHat $20K
Oct 3, 2019 Fyle — Series A - Fyle $4.5M
May 24, 2019 Fyle — Series A - Fyle ₹10.4M ($127,172)
Apr 20, 2018 Fyle — Seed Round - Fyle $1.1M
Source: Crunchbase
Freshworks Acquisitions Freshworks has acquired 13 organizations. Their most recent acquisition was Flint on Jul 9, 2020.
Acquiree Name Announced Date Transaction Name
Flint Jul 9, 2020 Flint acquired by Freshworks
AnswerIQ Feb 26, 2020 AnswerIQ acquired by Freshworks
CanvasFlip Sep 17, 2019 CanvasFlip acquired by Freshworks
Natero May 21, 2019 Natero acquired by Freshworks
Zarget Aug 29, 2017 Zarget acquired by Freshworks
JoeHukum Jul 20, 2017 JoeHukum acquired by Freshworks
Pipemonk (Formerly ZapStitch) Jan 4, 2017 Pipemonk (Formerly ZapStitch) acquired by Freshworks
Chatimity Oct 18, 2016 Chatimity acquired by Freshworks
Airwoot Apr 13, 2016 Airwoot acquired by Freshworks
Framebench Feb 22, 2016 Framebench acquired by Freshworks
Source: Crunchbase
Freshworks IPO History On September 22, 2021, Freshworks made a debut on Nasdaq at a valuation of $13 billion, at the close of its first trading day. The company raised $1.03 billion, selling 28.5 million shares at $36 per share. The shares started trading at a 21% premium to the IPO price and closed the day 32% higher at $47.55.
Source: Golden
How many people work at Freshworks? More than 4,500 people work at Freshworks offices around the world.
Year Number of Employees
2022 4,600+ employees
2021 4,600 employees
2020 4,300 employees
2019 4,000 employees
Source: Freshworks , Golden , Macro Trends
Who founded Freshworks? Girish Mathrubootham is the CEO and Founder of Freshworks. Girish Mathrubootham attended the University of Madras and founded Freshworks, formerly Freshdesk in 2010.
What is Girish Mathrubootham Net Worth? In 2021, Mathrubootham, 46, was worth an estimated $700 million.
Source: Forbes
How many office locations does Freshworks have? Freshworks has 15 offices worldwide, including a headquarters in San Mateo, California, U.S.A.
Country City Address
United States San Mateo 2950 S Delaware St Suite 201 HQ
United States Denver 1401 Lawrence St #1200
United States Lewes 16192 Coastal Hwy
United States San Bruno 1250 Bayhill Drive, Suite 315
Australia Melbourne Level 22/120 Spencer St
Australia Sydney Level 28/161 Castlereagh St
France Paris 92 Av. des Champs-Élysées
Germany Berlin Neue Grünstraße 17
India Bengaluru 560, Old Madras Rd, Indira Nagar II Stage, Kadiranapalya, Indiranagar
India Chennai Global Infocity, Block B, 40 MGR Road
Source: Craft
How many customers does Freshworks have? In 2022, Freshworks has more than 58,100 customers.
Year Number of Users
2022 58,100 customers
2021 52,000 customers
2020 50,000 customers
Source: Emergent , Freshworks , Diginomica
Countries where Freshworks products are used most
Country Percentage of Users
United States 25.05%
India 13.89%
United Kingdom 6.31%
Brazil 2.82%
Canada 2.63%
Others 49.29%
Source: Similar Web
How many customers are using Use Freshworks CRM? There are more than 56,000 customers using Freshworks CRM and other products.
Who are the top companies using Freshworks? Top companies using Freshworks include:
Bridgestone Chargebee DeliveryHero ITV Klarna Multichoice OfficeMax TaylorMade Vice Media. Source: Freshworks
Who are Freshworks users? (users’ demography) Freshworks users by gender freshworks.com 's users are 64.29% male and 35.71% female.
Gender Percentage
Female 35.71%
Male 64.29%
Source: Similar Web
Freshworks users by age The largest age group of visitors are 25 - 34-year-olds
Age Percentage
18 - 24 20.71%
25 - 34 35.82%
35 - 44 21.55%
45 - 54 11.71%
55 - 64 6.57%
65+ 3.64%
Source: Similar Web
Where is Freshworks available? Freshworks is available in more than 120 countries around the world. Freshworks Products and Services are available anywhere in the world where the internet is accessible.
Source: Freshworks
How does Freshworks make money? Freshworks makes the majority of its money through the sales of its software-as-a-service on the cloud.
Source: City Index
What is Freshworks’ product pricing? (Subscriptions)
Subscription categories per Product Freshdesk Freshchat Freshsales Freshservice Freshmarketer Freshteam
Starter - - - $19 - -
Growth $15 $15 $15 $49 $19 $1
Pro $49 $39 $39 $89 $149 $2
Enterprise $79 $69 $69 $109 $299 $4
Source: Freshworks
What are the most popular Freshworks products?
Product Category Market
FreshDesk Customer Support Customer Support CRM
Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI Artificial Intelligence
Freshsales (formerly Freshworks CRM) CRM, Sales Engagement CRM
Freshservice IT Service Management IT-SM
Freshworks Freshmarketer Marketing Automation CRM
Freshworks Freshteam Recruiting, Onboarding HCM
Freshworks Freshteam Interview Scheduling Interview Scheduling HCM
Freshworks Zarget Marketing Analytics CRM
Source: Apps Run The World
How many app downloads did Freshworks get in 2022? Freshworks got more than 10,000+ android app downloads Source: Play Google
What is the average time spent by users on the Freshworks app? The average time spent by Freshworks app users is 10 minutes and 41 seconds.
Source: Semrush
Freshworks website traffic and engagement analysis Freshworks top marketing channels The top traffic source to freshworks.com is referrals traffic, driving 35.45% of desktop visits, and search is the 2nd with 31.79% of traffic.
Marketing Channels Share of Traffic
Direct 29.20%
Referrals 35.45%
Search 31.79%
Social 1.48%
Mail 1.64%
Display 0.44%
Source: Similar Web
Social media traffic to Freshworks
Social Media Share of Traffic
Telegram Webapp 29.21%
YouTube 27.79%
LinkedIn 14.35%
Facebook 13.22%
Whatsapp Webapp 4.70%
Others 10.73%
Source: Similar Web
What device do most countries use to access Freshworks?
Country Desktop Mobile
United States 27.32% 72.68%
India 75.03% 24.97%
Georgia 100.00% 0%
United Kingdom 84.75% 15.25%
Germany 95.96% 4.04%
Source: Semrush